Solutions
Credit card fraud verification.
CheckNexa's first solution automates the initial customer interview after a card transaction is flagged — the stage that consumes the most analyst time and requires the least analyst judgment.
Available today
What the solution does — and what it does not.
The second column matters as much as the first. Every one of those limits is enforced in the product, not just promised in the documentation.
CheckNexa does
- Calls the cardholder and discloses that it is an automated assistant
- Follows the institution's approved question workflow, branching on answers
- Transcribes every turn and stores it append-only
- Converts responses into structured answers with confidence scores
- Records ambiguity as UNKNOWN rather than guessing
- Produces an analyst-ready summary with unresolved questions surfaced
CheckNexa does not
- Decide whether fraud occurred
- Score or classify the transaction
- Decline a transaction or reverse a payment
- Freeze, close or restrict an account
- Cancel or reissue a card
- Ask for a PIN, password, CVV or full card number
Roadmap
Where CheckNexa is going next.
None of the areas below are production features today. They are listed so you can see the direction, not so you can plan against them.
Account takeover
Verification workflows for suspected unauthorised account access.
Payment fraud
Intake for disputed transfers and payment instructions.
Identity
Identity verification workflows for onboarding and step-up review.
Scams
Structured intake for authorised push payment and social engineering reports.
AML
Information-gathering workflows supporting anti-money-laundering review.