Animated sequence: a card-not-present fraud alert is received, CheckNexa Voice places a verification call, the customer's structured responses are captured, and an analyst-ready case summary is queued for human review.

CHECKNEXA Voice — customer verification
Case CN-48213 New
01Alert
02Verify
03Document
04Human Review

Transaction alert

0 Risk score · High
Type
Card not present
Amount
$2,480.00
Merchant
Northbridge Electronics
Card
•••• 4471
New device Geo mismatch 4 txns / 9 min

Verification call

00:00
Nexa

This is an automated verification call from Northbridge Bank. I need to confirm a recent transaction — is now a good time?

Customer

Yes, go ahead.

Nexa

A card-not-present charge of $2,480 was authorised at Northbridge Electronics at 14:06. Do you recognise it?

Customer

No, I didn’t make that. I’ve had my card with me all day.

Nexa

Understood. Has anyone else had access to the card or its details in the last 72 hours?

Customer

No, nobody.

Nexa

Thank you. I’m documenting this as an unrecognised transaction and routing it to a fraud analyst for review.

Structured response

Transaction recognisedNo
Card in possessionYes
Third-party accessNone reported
Travel to regionNo
Customer intentDispute
Identity verifiedPassed

Audit trail

Alert received — rule R-118 velocity
Case CN-48213 created
Outbound verification call placed
Customer connected
Response captured — 6 fields
Identity verification passed
Case summary generated
Queued for human review

Analyst-ready case prepared in 1 minute 41 seconds

Unrecognised card-not-present transaction, card in possession — recommend block, replacement and dispute.

Status Ready for Review